At SVK Collections, we aim to provide quality imitation jewellery and fashion products. Please read our Return & Cancellation Policy carefully before placing an order.
1. Order Confirmation
- Orders are usually confirmed through WhatsApp or direct communication
- Availability is subject to stock and exhibition schedules
- Once an order is confirmed, it is considered final unless stated otherwise
2. Cancellation Policy
Order Cancellation
- Orders can be cancelled before confirmation or dispatch
- Once the order is dispatched or handed over, cancellation is not possible
To request cancellation, please contact us immediately via WhatsApp.
3. Return Policy
SVK Collections follows a limited return policy.
Returns are accepted only if:
- The product received is damaged
- The product received is incorrect
📌 Customers must inform us within 24 hours of receiving the product, along with clear photos or videos.
4. Items Not Eligible for Return
The following items are not eligible for return or exchange:
- Imitation jewellery (once used or worn)
- Customized jewellery or bead chains
- Products purchased during exhibitions or sale events
- Products damaged due to improper handling or misuse
5. Exchange Policy
- Exchanges may be offered at our discretion, depending on product availability
- Customers may need to bear additional shipping charges (if applicable)
6. Refund Policy
- Refunds (if approved) will be processed based on the original mode of payment
- Processing time may vary depending on the payment method
- Refunds are issued only after product verification
7. Product Appearance Disclaimer
- Product images are for reference purposes
- Slight variations in colour, design, or finish may occur due to lighting and screen differences
- Such variations are not considered defects
8. Exhibition Purchases
- Products purchased at exhibitions, stalls, or pop-up events are non-returnable and non-refundable
- Customers are encouraged to inspect products carefully before purchase
9. Contact for Returns & Cancellations
For any return or cancellation requests, please contact us via
Contact page on svkcollections.com
10. Policy Changes
SVK Collections reserves the right to modify this Return & Cancellation Policy at any time without prior notice.